Felix British Shorthair male, chocolate golden spotted tabby

1. Scope, Purpose, and Incorporation

1.1 This Refund and Cancellation Policy (this Policy) sets forth the specific terms and conditions governing refunds, cancellations, returns, chargebacks, and related matters for purchases of Kittens and ancillary services from Happy Paws LLC (the Company). This Policy is an Additional Term incorporated by reference into the Company’s Terms of Service and any applicable Purchase Agreement and is binding on all purchasers.

1.2 In the event of any conflict between this Policy and the Purchase Agreement refunds, cancellations and chargebacks, the Purchase Agreement shall control over this Policy on everything else, and this Policy shall control over the Terms of Service.

1.3 Due to the unique nature of live animals and for the protection of their health and welfare, returns and refunds are strictly limited as set forth herein. By placing an order, paying a deposit, or taking possession of a Kitten, you expressly agree to be bound by this Policy.

2. General Rule; All Sales Final

2.1 Except as expressly provided in this Policy, the Purchase Agreement, or any non-waivable applicable law, all sales of Kittens are final, non-cancelable, and non-refundable. Kittens may not be returned or exchanged in the same manner as inanimate products.

2.2 Without limiting the generality of Section 2.1, you acknowledge and agree that the following reasons and circumstances, among others, do not entitle you to a refund, return, exchange, chargeback, or any other compensation:

1. dissatisfaction with the purchased Kitten;
2. minor differences between the Kitten and its photographs or descriptions (including variations in eye color, coat shade, pattern, size, or other aesthetic characteristics);
3. changes in personal circumstances (including housing, employment, or family situation);
4. allergies in the household to cats, kittens, fur, or dander;
5. incompatibility with existing pets;
6. litterbox issues or house-training challenges;
7. perceived temperament or behavioral concerns; or
8. theft, loss, or disappearance of the Kitten.

2.3 Once a Kitten has left the custody of the Company and risk of loss has passed to you, the Kitten may not be returned for resale or reuse in any manner, except as may be expressly allowed under applicable law or pursuant to a written agreement with the Company.

3. Deposits

3.1 To reserve a Kitten, you may be required to pay a nonrefundable, nontransferable deposit in a fixed amount (five hundred, eight hundred, or one thousand United States dollars, plus applicable tax). The deposit is applied toward the total purchase price if the transaction is completed in accordance with the applicable Sales Terms.

3.2 By paying such a deposit, you confirm and agree that:

1. the deposit is strictly non-refundable and non-transferable, except to the limited extent required by non-waivable law or expressly agreed by the Company in writing;
2. in the event of your cancellation for any reason not covered by a statutory right or valid health guarantee claim, the deposit (including applicable tax) is forfeited in its entirety; and
3. the deposit is intended to compensate the Company and its breeders for reserving the Kitten for you and for lost opportunities and administrative costs associated with that reservation.

3.3 If you have paid in full (deposit plus balance) and later cancel your order before delivery or pickup for reasons not covered by a health guarantee, pet sale law, or written agreement, the Company will process a refund, if any, only of the portion of the total payment exceeding the applicable non-refundable deposit amount, net of any shipping,  veterinary certification costs, accrued boarding charges, and other allowed administrative costs.

4. Cancellations by Buyer

4.1 If you wish to cancel your reservation or purchase before delivery or pickup, you must submit a written cancellation request to the Company, by email or other written means designated by the Company identifying your name, order information, and the Kitten in question.

4.2 Upon receipt of your cancellation request, the Company will confirm in writing whether the cancellation is effective and will specify the amount, if any, that will be refunded. Any such refund will be calculated as follows, except where applicable law or a specific written agreement requires otherwise:

1. if only the deposit has been paid: no refund; the entire deposit (plus applicable tax) is forfeited;
2. if the purchase price has been paid in full: a refund, if any, of the full amount paid minus (a) the no-refundable deposit, (b) any accrued boarding fees, (c) any non-refundable shipping or airline arrangements already paid or irrevocably committed on your behalf, and (d) any other permitted administrative costs that have been reasonably incurred by the Company.

4.3 No refund shall be due for cancellations made after the Kitten has been shipped, after risk of loss has passed to you, or after you have taken physical possession of the Kitten, except to the limited extent expressly provided in this Policy, a health guarantee, or required by applicable law.

4.4 The Company will endeavor to process any approved refund within a commercially reasonable time, typically to the same payment method used for the original transaction, subject to the policies of the relevant payment processor or financial institution.

5. Cancellations or Modifications by the Company

5.1 The Company reserves the right to cancel or modify any reservation or sale, in whole or in part, in the event of:

1. unavailability of the Kitten (due to illness, failure to thrive, or other welfare concerns);
2. regulatory, veterinary, or transport restrictions that make completion of the sale impracticable or inadvisable;
3. suspected fraud, abuse, or other improper or unlawful behavior;
4. material errors in pricing, description, or other essential information; or
5. other circumstances that, in the Company’s reasonable judgment, justify cancellation or modification.

5.2 In such cases, unless otherwise required by law or agreed in writing, the Company’s sole obligation and your exclusive remedy shall be a refund of any amounts you have paid for the canceled portion of the transaction, which may be in the form of cash refund or store credit, as determined by the Company in its discretion.

6. Health-Related Returns and Statutory Rights

6.1 If, at the time of pickup or delivery, the Kitten is determined by a licensed veterinarian to be unfit for purchase due to a covered congenital or hereditary disorder or other covered condition existing at the time of sale, you may be entitled to certain remedies as described in:

1. the Purchase Agreement;
2. the Company’s written health guarantee; and
3. any applicable pet sale or pet lemon laws, including Florida law to the extent applicable.

6.2 To preserve any such rights, you must strictly comply with the applicable procedural requirements, which generally include:

1. having the Kitten examined by a licensed veterinarian within the time period specified in the health guarantee or applicable law (as to any health guarantee, within three (3) normal business days after pickup or delivery, excluding weekends and holidays);
2. obtaining a written certification from the veterinarian stating that, at the time of sale, the Kitten was unfit for purchase and specifying the congenital, hereditary, or other covered defect;
3. notifying the Company in writing of the veterinarians determination within the specified time period (within two (2) business days after such determination) or as otherwise required by applicable law; and
4. providing the Company with the written certification and supporting veterinary records no later than three (3) business days after your receipt of such certification, unless applicable law prescribes a different timeline.

6.3 Subject to verification of the veterinarians findings, your compliance with applicable law, and any rights of the Company to obtain a second opinion, the Company may, as required by applicable law and, where the law permits seller election, at Seller’s election:

1. accept the return of the Kitten (if permitted by law and consistent with animal welfare); and
2. provide one of the following remedies:
   1. refund of the base purchase price including applicable sales tax but excluding veterinary certification costs, shipping, and other incidental expenses;
   2. a replacement Kitten of comparable value (with no guarantee as to exact color, pattern, or sex); or,
   3. a store credit in the amount of the eligible purchase price.

6.4 The Company is not responsible for any veterinary costs associated with obtaining the initial certification that the Kitten is unfit for purchase, nor for any treatment costs, unless such reimbursement is expressly required by applicable law.

6.5 An animal cannot be deemed unfit for sale solely on the basis of the presence of parasites or minor, easily treatable conditions, unless, and only to the extent that, applicable law expressly so provides. Parasites are generally considered common maintenance conditions and are excluded from refund eligibility except as required by law.

6.6 Notwithstanding any provision of this Policy, the Company will comply with all nonwaivable requirements of applicable pet sale or pet lemon laws. To the extent such laws grant you additional rights beyond those set forth herein, such rights will apply, and to the extent this Policy is more protective of the Company than permitted by law, this Policy will be deemed modified to conform to the minimum requirements of such laws.

6.7  Health-related returns/refunds are subject to the nonwaivable Florida pet sale law remedies and procedures described above, and any conflicting deposit/fee language yields as required.

7. FIP-Related Remedies

7.1 FIP-related remedies are governed by the FIP limited guarantee described in the Terms of Service and the Purchase Agreement. In the event of a confirmed FIP diagnosis within the applicable ninety (90) day guarantee period, remedies are limited to:

1. a replacement kitten of equal value (with no guarantee as to exact appearance or sex, though reasonable efforts will be made to consider your preferences); or
2. a refund of the base purchase price of the Kitten (excluding any nonrefundable deposit, shipping or delivery charges, veterinary expenses, or other ancillary costs), typically in the form of store credit unless a cash refund is expressly required by law or agreed by the Company.

7.2 Under no circumstances does the FIP guarantee cover or reimburse veterinary expenses, diagnostic costs, treatment costs, transportation charges, or any incidental or consequential damages, except to the limited extent mandated by nonwaivable law.

7.3  The remedies provided under this Section 7 are separate and apart from the remedies provided elsewhere in this Agreement.

8. Store Credit

8.1 In some circumstances, the Company may issue store credit instead of cash refunds, including but not limited to:

1. where a Kitten is found unfit at the time of acquisition and the Company agrees to accept a return;
2. where the Company cancels a transaction and offers credit in lieu of a cash refund; or
3. where the Purchase Agreement, health guarantee, or a specific promotion so stipulates.

8.2 Store credit:

1. may be subject to expiration dates and other conditions specified at the time of issuance;
2. is nonsalable and nontransferable without the Company’s prior written consent; and
3. may be applied only to purchases of Kittens or other products or services from the Company, subject to availability and any applicable terms.

8.3 Store credit only where expressly chosen by Buyer or where law permits Seller election.

9. Chargebacks and Payment Disputes

9.1 You acknowledge and agree that by entering into a purchase transaction with the Company and accepting the terms of this Policy, you are agreeing to resolve any disputes regarding refunds, cancellations, or quality of the Kitten directly with the Company in accordance with this Policy, and not through chargebacks or payment disputes with your bank, card issuer, or payment processor except as may be strictly required by applicable law.

9.2 If you initiate a chargeback or payment dispute inconsistent with this Policy, the Company reserves the right to:

1. provide your bank or payment processor with evidence of your agreement to this Policy, including electronic signatures, timestamps, and correspondence;
2. seek reimbursement from you for any chargeback fees, penalties, and associated costs (including reasonable attorneys’ fees) that the Company incurs if the chargeback or dispute is rejected or reversed in the Company’s favor; and
3. pursue any other lawful remedies to recover any amounts wrongfully charged back, including collection actions or setoff against any future credits.

9.3 Nothing in this Section 9 is intended to limit any statutory right you may have to dispute a fraudulent or unauthorized charge on your account, but you may not use chargeback mechanisms as a substitute for complying in good faith with the agreed contractual refund and cancellation process.

10. Returns for Non-Health Reasons; Rehoming

10.1 As a general rule, the Company does not accept returns of Kittens for non-health reasons, including dissatisfaction, behavioral issues, changes in your personal circumstances, or other reasons specified in Section 2.2, and does not provide refunds or credits in such cases.

10.2 If, at any future time, you feel that the Kitten cannot continue to be part of your home, you agree to contact the Company before making any arrangements with third parties. The Kitten should not be surrendered to a shelter, humane society, rescue, research facility, or similar institution. The Company may, in its sole discretion:

1. permit or require you to return the Kitten to the Company for rehoming; or
2. assist or advise you in rehoming the Kitten with a suitable new family.

10.3 In such rehoming scenarios, unless otherwise expressly agreed by the Company in writing or required by law, you will not be entitled to any refund or credit of the purchase price, deposit, fees, or any other amounts.

11. Timing and Method of Refunds

11.1 Any refunds or credits approved by the Company under this Policy will ordinarily be processed:

1. to the original method of payment (subject to the limitations and procedures of the relevant payment processor or financial institution); or
2. as store credit, as determined by the Company or as required by applicable law.

11.2 Processing times may vary depending on bank and payment processor policies. The Company is not responsible for delays caused by third-party financial institutions.

11.3 If the original payment method is no longer available or cannot reasonably be used, the Company may issue a refund via an alternative method (such as check, wire transfer, or store credit) in its discretion.

12. Modifications

12.1 The Company may revise or update this Policy from time to time. Any modifications will be effective upon posting on the Site or upon written notice to you, unless a later effective date is specified.

12.2 Your continued use of the Site or completion of a purchase after any such modifications are posted or communicated constitutes your binding acceptance of the modified Policy with respect to future transactions. Modifications will not apply retroactively to disputes arising out of transactions completed before the effective date of the modification, except to the extent permitted by law and expressly stated.

Last modified on March 19, 2026

Happy Paws LLC
https://www.happypawsus.com/